Training: Community management

Learn more about the most important aspects in dealing with an online community for citizen journalism. Our experts prepare you optimally for the relevant challenges regarding the creation of user satisfaction and loyalty, the process optimisation in terms of user questions as well as the handling with troublemakers. You hereby benefit from their over five years of experience in dealing with more than 150,000 citizen journalists.

		Imparted knowledge The role of the moderator: self-conception, tasks, requirements Rules of communication and behaviour within the community for moderators Efficient and personal care of the user: text modules and support with regard to typical beginner mistakes and user questions De-escalating and professional processing when it comes to problems and violation of the terms and conditions: text modules, argumentation aids and case studies with suggested solutions
		Training materials Training presentation in digital and printed form gogol user manual “Community management“ Case book with selected case studies and suggested solutions
		Recommendation for participation The training course is intended for editors, managing producers and community managers.
		Training location We would be happy to carry out training courses at your company. If you would prefer the training at gogol medien, please make a specific note when registering.
		Duration of training 1 day
		Trainers Christine Fischer or Nina Wießner
		Training costs 3.450,- € (plus VAT and costs for transportation, accommodation and allowable expenses; international supplement: 500,- €)